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Description: The Office Manager works closely with the office staff and the Director of Clinical services to support the therapy team and supervise/coordinate daily non-clinical functioning of the department.


Responsibilities include but are not limited to:

  • Supervise and coordinate office staff, including receptionists and clinical administrative assistants

  • Maintain staff records and complete an annual audit

  • Coordinate new employee HR paperwork, computer access, and background checks, and therapist credentialing

  • Serve as a point person for the clinic with ImageQuest (IT), HQ (Billing), and Raintree (EMR)

  • Liaison between therapists and office staff to identify and problem solve inefficiencies or dysfunctions

  • Facilitate and coordinate with facilities personnel regarding cleaning, maintenance, and repairs

  • Assist in maintaining compliance with current healthcare regulations, medical laws, and high ethical standards

  • Maintain therapy tools inventory and order more as needed

  • Order therapy equipment and supplies

  • Monitor clinic volunteers

  • Coordinate schedule for clinic room usage for purposes other than High Hopes therapies

  • Generate demographic reports from Raintree for practice management monitoring and grant purposes

  • Generate and organize weekly and monthly reports that will assist the Director of Clinical Services monitor the efficiency and financial health of the clinic

  • Assist with development, revisions, and implementation of clinic policies and procedures

  • Develop and conduct training for High Hopes employees as needed

  • Assist the Director of Clinical Services with annual HIPAA audits, HIPAA policies and procedures revisions and implementation of HIPAA policies and procedures


Reports to/Directly Supervised by: 

Director of Clinical Services



  • BA/BS in Healthcare Administration, Business, or relevant field


Special Skills & Requirements:

  • Strong interpersonal, oral, and written communication skills.

  • Strong computer skills including MS Office and practice management software programs.

  • Excellent organizational and time management skills.

  • Ability to work independently and/or in a team environment

  • Effective human relations skills and proven excellence in customer service

  • Ability to effectively function in a stressful environment

  • Understanding of HIPAA

  • Knowledge of medical issues, insurance billing, and therapy terminology

  • Knowledge of accounting, data and administrative processes and principles



The Clinic at High Hopes Development Center is a leader in the care of children with disabilities. As a non-profit we are mission driven and passionate about providing expert therapeutic services for the children and families we serve. Employees enjoy a family friendly and supportive team atmosphere in which to grow as a person, professional and/or clinician.  High Hopes was voted a 2017 Middle Tennessee Top Workplace for The Tennessean.

High Hopes employees enjoy the following benefits:

  • Paid Time Off

  • Paid Holidays

  • Health Insurance (full time)

  • Dental Insurance (full time)

  • Retirement Savings -- 401k Plan

  • Supplemental Insurance

  • Vision (full time)

  • Childcare Discount at our on-site childcare/preschool

Job Type: Full-time (30-40 hours)

Send cover letter and resume to Kristin Garner, Director of Clinical Services.

Clinic Office Manager

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