JOB TITLE: Clinic Office Manager


REPORTS TO: Director of Clinical Services

JOB TYPE: Full Time (30-40 Hours/week)

High Hopes Development Center is a 35-year-old non-profit organization that loves, nurtures, and educates children helping each child reach their maximum potential. The mission of High Hopes Development Center is to equip children, youth, and their families with the skills necessary to achieve success through education, therapeutic services, and loving support. High Hopes is the only school in Williamson County with a pediatric therapy clinic on site. 

Minimum Qualifications
BS in Healthcare Administration, Business, or relevant field

Reports to/Directly Supervised by

Director of Clinical Services


The Office Manager works closely with the office staff and the Director of Clinical services to support the therapy team and supervise/coordinate daily non-clinical functioning of the department.


Responsibilities include but are not limited to:

  • Supervise and coordinate office staff, including receptionists and clinical administrative assistants

  • Maintain staff records and complete an annual audit

  • Coordinate new employee HR paperwork, computer access, and background checks

  • Serve as point person for the clinic with ImageQuest (IT), HQ (Billing), and Raintree (Practice Management System)

  • Liaison between therapists and office staff to identify and problem solve inefficiencies or dysfunctions

  • Facilitate and coordinate with facilities personnel in regard to cleaning, maintenance, and repairs

  • Assist with compliance with current healthcare regulations, medical laws, and high ethical standards

  • Maintain therapy tools inventory and order more as needed

  • Order therapy equipment and supplies

  • Monitor clinic volunteers

  • Coordinate schedule for clinic room usage for purposes other than High Hopes therapies (ex, room rentals, meetings, etc.)

  • Generate demographic reports from Raintree for grant purposes

  • Monitor Community Based Therapy program

  • Generate and organize weekly and monthly reports that will assist the Director of Clinical Services monitor the efficiency and financial health of the clinic

  • Assist with development, revisions, and implementation of clinic policies and procedures.

  • Assist the Director of Clinical Services with annual HIPAA audits, HIPAA policies and procedures revisions and implementation of HIPAA policies and procedures.

  • All other duties as assigned.


  • Strong interpersonal, oral and written communication skills.

  • Strong computer skills including MS Office and practice management software programs

  • Excellent organizational and time management skills

  • Effective human relations skills and proven excellence in customer service

  • Ability to effectively function in a stressful environment

  • Understanding of HIPAA

  • Knowledge of medical issues, billing, therapy terminology

  • Knowledge of accounting, data and administrative processes and principles


Position is in an office setting that involves everyday risks or discomforts that require normal safety precautions


The Clinic at High Hopes Development Center is a leader in the care of children with disabilities. As a non-profit we are mission driven and passionate about providing expert therapeutic services for the children and families we serve. Employees enjoy a family friendly and supportive team atmosphere in which to grow as a person, professional and/or clinician.  High Hopes was voted a 2018 Middle Tennessee Top Workplace for The Tennessean.

High Hopes employees enjoy the following benefits:

  • Paid Time Off

  • Paid Holidays

  • Health Insurance (full time)

  • Dental Insurance (full time)

  • Retirement Savings – 401k Plan

  • Supplemental Insurance

  • Vision (full time)

  • Childcare Discount at our on-site child-care/preschool

To apply, please email cover letter and resume to April Hunt at

Other General Inquiries
use the contact form below
Email Sign Up

301 High Hopes Court

Franklin, TN 37064   

​Tel: 615-661-5437 

​Fax: 615-309-8342    


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© 2018 High Hopes Development Center