Description: The Office Manager works closely with the office staff and the Director of Clinical services to support the therapy team and supervise/coordinate daily non-clinical functioning of the department.
Responsibilities include but are not limited to:
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Supervise and coordinate office staff, including receptionists and clinical administrative assistants
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Maintain staff records and complete an annual audit
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Coordinate new employee HR paperwork, computer access, and background checks, and therapist credentialing
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Serve as a point person for the clinic with ImageQuest (IT), HQ (Billing), and Raintree (EMR)
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Liaison between therapists and office staff to identify and problem solve inefficiencies or dysfunctions
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Facilitate and coordinate with facilities personnel regarding cleaning, maintenance, and repairs
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Assist in maintaining compliance with current healthcare regulations, medical laws, and high ethical standards
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Maintain therapy tools inventory and order more as needed
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Order therapy equipment and supplies
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Monitor clinic volunteers
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Coordinate schedule for clinic room usage for purposes other than High Hopes therapies
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Generate demographic reports from Raintree for practice management monitoring and grant purposes
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Generate and organize weekly and monthly reports that will assist the Director of Clinical Services monitor the efficiency and financial health of the clinic
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Assist with development, revisions, and implementation of clinic policies and procedures
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Develop and conduct training for High Hopes employees as needed
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Assist the Director of Clinical Services with annual HIPAA audits, HIPAA policies and procedures revisions and implementation of HIPAA policies and procedures
Reports to/Directly Supervised by:
Director of Clinical Services
Qualifications:
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BA/BS in Healthcare Administration, Business, or relevant field
Special Skills & Requirements:
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Strong interpersonal, oral, and written communication skills.
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Strong computer skills including MS Office and practice management software programs.
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Excellent organizational and time management skills.
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Ability to work independently and/or in a team environment
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Effective human relations skills and proven excellence in customer service
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Ability to effectively function in a stressful environment
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Understanding of HIPAA
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Knowledge of medical issues, insurance billing, and therapy terminology
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Knowledge of accounting, data and administrative processes and principles
Benefits:
The Clinic at High Hopes Development Center is a leader in the care of children with disabilities. As a non-profit we are mission driven and passionate about providing expert therapeutic services for the children and families we serve. Employees enjoy a family friendly and supportive team atmosphere in which to grow as a person, professional and/or clinician. High Hopes was voted a 2017 Middle Tennessee Top Workplace for The Tennessean.
High Hopes employees enjoy the following benefits:
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Paid Time Off
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Paid Holidays
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Health Insurance (full time)
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Dental Insurance (full time)
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Retirement Savings -- 401k Plan
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Supplemental Insurance
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Vision (full time)
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Childcare Discount at our on-site childcare/preschool
Job Type: Full-time (30-40 hours)
Send cover letter and resume to Kristin Garner, Director of Clinical Services.