Hello High Hopes Clinic Families,
Exciting and important news from the clinic! As you may know, the High Hopes Therapy Clinic outsources its billing services. As of November 1st, 2019 High Hopes changed billing contractors from Practice Resource Network (PRN) to Health Quest Management Services (HQMS). HQMS offers expertise in the areas of billing and reimbursement specific to therapy services and will assist families and High Hopes with the complicated world of medical/therapy billing.
We are committed to making the transition to the new billing company as seamless as possible, but we know that there will likely be some challenges. Please bear with us as we work to improve administrative processes.
Important to Note
All therapy charges for Dates of Service (DOS) prior to November 1st, 2019 will still be billed and collected through Practice Resource Network (PRN).
All charges for Dates of Service (DOS) November 1, 2019 and after will be processed through HQMS.
This means, for current patients that have had therapy before AND after November 1st, you will receive statements from both agencies until all the DOS prior to November 1st are paid.
You can pay any bills while at High Hopes, by mail, online, or over the phone!
Who to Contact
Regarding therapy charges for Dates of Service (DOS) prior to November 1st, 2019:
Crystal Rodgers (PRN)
Regarding charges for Dates of Service (DOS) November 1, 2019 and after:
Emily Fenton (HQMS)
If you have questions that are not answered by either billing agency:
Anna Tedder (High Hopes)